Frequently Asked Questions
Is Certification for Sale?
Although there is a modest $25.00 a year fee for certification (or a $100 fee if you wish
to become certified for life), certification is NOT for sale. This fee covers the
costs of producting certified dealer pins, plaques, postage, and administration of the
program and website.
- If everyone can get certified, why should I trust
a certified dealer more?
Certification does not guarantee that a dealer is an expert in his field. It does not
even guarantee that he is honest. It simply
indicates that he or she has sworn to uphold the
dealer certification code of conduct, and has submitted themselves to scrutiny and
possible discipline action by certification representatives. You can generally trust
a certified dealer because he has voluntarily put his reputation on the line for public
scrutiny, and has agreed to abide by the decisions made by our Board of Experts should a
problem arise. Keep this quesiton in mind,
however: Would a dishonest and ignorant dealer even apply for
certification? Obviously not.
Are dealers screened and evaluated before gaining
In a sense, dealers pre-screen themselves before applying: because
applicants know that they will face consequences should they violate the
dealer code of conduct, dishonest ones will be less likely to apply in the
first place. Why? Because they KNOW that they will eventually
lose their certification, and have that fact recorded as a matter of
public record. What criminal in his right mind would subject himself
to this program by applying?
Is the program only for full-time dealers?
No. Our program affords collectors, part-time dealers, as well as full-time dealers
the opportunity to take advantage of our program. If
you believe in our principles and in our code of conduct, get certified
and show the world what you stand for.
How can I tell that
a person using your logo is actually certified?
All certified dealers will be listed on our certified dealer page. While we will
make every effort to ensure that our program is not abused, the possibility still exists.
Therefore, all certified dealers will be listed on our website for
- Can't someone use
Certification as a cover to sell bad merchandise?
Sure they can. But if caught by MAX Promotion staff or a GDC Certification
representative breaking the code of conduct, they will lose their certification
permanently. What's more, the dealer will be publically listed
as having lost his or her certification due to a violation of the code
of conduct. This threat is "the muscle" behind our program.
Why don't you require certified dealers to offer a lifetime
While we do not require it, most certified dealers have a
written lifetime guarantee of authenticity. The reason we don't
require it is because some dealers prefer to simply sell and move on to
the next deal. True, some do this to pass on bad merchandise,
hoping that you will not question an item before the inspection period
ends. However, there are some dealers who simply prefer to operate
within the parameters of their inspection period. Still, we highly
suggest you purchase from people with lifetime guarantees of
How do I
challenging a piece sold to me by a Certified Dealer?
You should always seek to resolve problems with the certified dealer or collector
who sold you the item you have questions about. Often, a good talk over the phone or
in person will clear up any problems you may have. However, if you arrive at an
impass, or feel that using the mechanisms offered by our program will be fruitfull, please
contact us with details. If it is determined that an item needs to be sent to a
member of the Board of Experts, we will identify the board member best qualified to
evaluate the item. You, the dealer who sold you the item, and the board member will
be notified so that you can ship the item to the board member for evaluation.
decision is made in a buyer's favor, does it mean the dealer was a crook?
Of course not!
If the board member decides in your favor, it does NOT
mean the dealer was dishonest, but that the dealer simply disagreed with
your opinion about the authenticity of the item in question, and wanted an
objective third party to take a look.
I'm sending an item
for evaluation. Is there a fee?
There is a $50.00 processing fee (payable to the board of experts member)
that is 100% refundable should an item you are questioning be deemed NOT
authentic or NOT as-described. If the item passes the
evaluation, the fee is NOT refunded, and will cover an authentication
letter written by the evaluator to you. This fee-rule is designed to
prevent over-sensitive collectors from using the certification program as
a means to get free peace-of-mind. The $50.00 is what most experts
charge collectors to professionally evaluate items in their area of
expertise, and we feel it is fair, especially since you
get a refund if the item turns out to be bad.
What about Shipping
Shipping and insurance to and from the expert we assign to evaluate an item is initially
the buyer's responsibility. An item sent for
evaluation MUST be sent using a method of shipping that requires a
delivery signature. If the item in question is deemed not authentic, not
as-described, or the transaction is found to have violated our code of conduct, both
parties will be notified so that the item can be returned to the dealer. In cases
where fraudulent intent is CLEARLY evident, or in cases where a dealer refuses to honor
the findings of the board-of-experts member, a certified dealer may have his certification
Okay, I want to
become Certified. How do I Pay?
When you submit your application, you will receive payment instructions.
You may send a check or money order to the address provided, or you may call Debbie at
Wittmann Militaria at (856)-231-0323 to give her your credit card
information. The address is: MAX PRODUCTIONS,
PO BOX 350, Moorsetown, NJ 08057. You may also
apply for certification at the MAX show.